Notes made as to market re-opening experiences.
Tonbridge (Steve Wood) Second market. Our second month and the weather was gorgeous. Howver I foind Month2 harder than Month 1. The first month Producers and Customers alike were just pleased to see us. Month 2 some of the Producers and Customers now know better than I do as to how to run the market, and insist on telling me !!
The overal number of customers was down, about 1100, but spend was up.
Aylesford (Steve Wood) First MarketAs we were in the event field with plenty of space and as we had already run two markets before so the whole experience seemed to run a lot easier. It did rain for some of the market, but still the customers came, queued to get in and were pleased to see us.
Customer numbers were a bit up on normal, about 1200, and the spend was up with some stall holders saying it was like Christmas.
Layout same as we had at Tonbridge.
Revised plans:-I am going to move the veg stall so it is at the end of the market as this had the longest queue. Also Iím going to put the plant stall towards the end, not the beginning as this caused a pinch point.( Normally the plant stall is at the entrance as it is the nicest stall)
I had a few producers missing. The main problem was I didnít get much notice to let the producers know we were starting.
In summary I was happy with both the markets. My main concern is the queues when winter comes, but we will all have to deal with that when it happens. At both markets I think I will need to keep the marshalls for the foreseeable future. This at the moment is my biggest extra expense.
Getting the producers to read the emails I send them is a big problem.
Penshurst (Mary Gwynn) First MarketThe clearly signposted entrance with hand sanitiser and one way system was a reassuring start. The new site with three sides was easy to operate and we borrowed loads of cones from a local business to mark everything clearly. Informing customers in the entrance queue what to expect worked really well. I could tell them where producers were in the new layout and what they could buy.
We intended to stay open till 12.30 but the main rush was between 9 and 10.00 and it quietened down after 11. Several stalls had sold out by 11 and everyone did well. We had 350 visitors through - useful to have one entrance and be able to click them in and out. We did keep well within the numbers on site allowed per m2 for 1m social distancing when we were at our busiest and to the 2m one for a lot of the time so feel happy that we were within guidelines.
Layout: The bottleneck with Veg needs addressing as it impacted on customers trying to get out of the market, we will run a queue so that customers can pass more easily, probably at the end of the market (Veg stallholder also needs more help so she can serve people faster and maybe round up her sums so there isnít so much change being handled). The one way system worked well. We think one entrance rather than two lanes will ensure people canít come in at the one open side.
The public: Customers overall seemed very happy to have us back, lots of compliments and only a couple of moaners. We need to make sure customers donít come on site before the market is formally opened at 9.00 am at the earliest. Customers making advance orders need to be told by the producer that they wonít be allowed to pick them up until after 9 as we are not insured for the public to be on site until the manager has declared the market ready to open. Maybe it could be suggested they come later when the market is quiet before it closes to pick up orders.
Next market:The biggest challenge seems to be getting some of the stallholders to actually read the information emails we send them and adhere to the social distancing guidelines! And the same with some of the customers!